Researchers from Kyoto University and the
Core Research for Evolutional Science and Technology (CREST) have devised
a system that combines visual monitoring and simulation to allow a remote
staff person to help visitors around a large-scale public space.
The transcendent communication system includes a simulation that
mirrors a real-world public space. This works as a graphical user interface
that gives a remote staff person a birds-eye or an on-the-ground view
of any given visitor or group of visitors.
The system includes a method for connecting unlike audio channels
including staff microphones and visitors' cell phones. To communicate
with a visitor, a staff person touches the representation of a person
or group of people in the simulation.
The set-up makes the remote conversation more like a face-to-face
conversation than a public address system announcement, according to the
The researchers tested the system in the central train station
in Kyoto, using 28 vision sensors and 15 processors to capture and simulate
the scene. They also tested the system at a large public park where visitors
carried hand-held computers that contained global positioning systems.
The researchers also used the system to test crowd evacuation
strategies, and found that the birds-eye view was necessary to grasp a
The method could be used in practical applications in five to
10 years, according to the researchers. The researchers presented the
work at the Computer-Human Interaction (CHI) 2004 conference in Vienna,
Austria, April 24 to 29.
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